cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JuicePrinter
New member
1 0 0 0
Message 1 of 2
115
Flag Post

Problem with a cartdrige

HP Recommended

Good morning! I'm in trouble with my Hp Envy photo 6230. 
It detects a problem with the black cartridge. Now i started the istant ink subscription but they cannot send me the new cartridge until the problem is solved (cause they can't read the level of the ink). 

What should i do? 
On the Hp-support page they say to clean up with a cotton swab, but it still detects a problem
Thanks you all for the help

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,612 12,581 974 1,105
Message 2 of 2
Flag Post
HP Recommended

Hi @JuicePrinter,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation