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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jice
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Problem with black cartridge

HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

Got a problem with my brand new black cartridge, it's like it isn't detected.

When I try to print a document, the print starts, but the sheet stays as white as snow !

This was the first time I was replacing the cartridges.

The firsts were ok (color&black).

 

As I subscribed to Instant Ink contract, could you please send me a new black cartridge, unless you can fix this issue ?

I've tried to follow these advices but problem still happens.

https://support.hp.com/fr-fr/product/model/14095644/document/c05631653

 

Thank you for your help !

 

Regards,

 

Jice.

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Jice
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HP Recommended

Hello,

I'm in France, is there a french number I can call ?

 

 

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