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‎08-28-2020 03:21 PM

HP Recommended

Hello! I have  an Envy Photo 6230 printer. When I try to print I get the message "Cartridge problem" related to the black cartridge: it suggests me to uninstall and then reinstall  the cartridge, but when I tried it didn't solve the problem. Also I have cleaned the contacts on the cartridge as suggested by the support page, but I still see the same message and the printing doesn't work. At the moment I haven't a new cartridge to replace the one in use, and a message in my account says that I can't have a new cartridge delivered if I don't solve the problem. Could you please help me. Thank you.

6 people had the same question
1 REPLY 1

‎08-31-2020 06:11 AM

HP Recommended

Hi @robi15,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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