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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-21-2020 08:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Got a problem with my brand new black cartridge, it's like it isn't detected.

When I try to print a document, the print starts, but the sheet stays as white as snow !

This was the first time I was replacing the cartridges.

The firsts were ok (color&black).

 

As I subscribed to Instant Ink contract, could you please send me a new black cartridge, unless you can fix this issue ?

I've tried to follow these advices but problem still happens.

https://support.hp.com/fr-fr/product/model/14095644/document/c05631653

 

Thank you for your help !

 

Regards,

 

Jice.

1 REPLY 1

‎03-21-2020 08:17 AM

HP Recommended

Hello,

I'm in France, is there a french number I can call ?

 

 

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