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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Problem with black cartridge

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Hello! I have  an Envy Photo 6230 printer. When I try to print I get the message "Cartridge problem" related to the black cartridge: it suggests me to uninstall and then reinstall  the cartridge, but when I tried it didn't solve the problem. Also I have cleaned the contacts on the cartridge as suggested by the support page, but I still see the same message and the printing doesn't work. At the moment I haven't a new cartridge to replace the one in use, and a message in my account says that I can't have a new cartridge delivered if I don't solve the problem. Could you please help me. Thank you.

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Hi @robi15,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

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