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Message 1 of 2
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Problem with cartridge (black)

HP Envy Photo 6234
Microsoft Windows 10 (32-bit)

Terrible service from HP.


I received an error message Problem with cartridge.  I removed and replaced a few times as per the HP instructions and it began to print then stopped again (wasted paper). 


The black cartridge appears to be empty but I can see the message that because there is an error a new cartridge won't be sent until the error has been fixed.


I have used the virtual agent but no solution.  I have tried the agent option and no reply twice.


I cannot now recommend this service.  

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Problem with cartridge (black)

Hi @Rob6901


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


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