cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 3
221
Flag Post

Solved!

Problem with cartridge (color)

HP Recommended
K7S21B

Hi

I’ve bought m’y printer few monthes ago. It worked Well. For the First Time, I install cartridge sent by HP. The black works well but not the colour. I try several Time. So I bought new cartridge because I was in a Hurry.

So what us next step ?

how can I prove that the cartridge is not OK ?

How can I do to not have to pay anorher cartridge ?

thanks for your Help.

Najib

2 REPLIES 2
HP Support Agent
HP Support Agent
16,895 16,875 1,325 1,333
Message 2 of 3
Flag Post
HP Recommended

@Najib1, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Tags (1)
HP Support Agent
HP Support Agent
16,895 16,875 1,325 1,333
Message 3 of 3
Flag Post
HP Recommended

@Najib1

 

Did you receive the ink cartridges?

 

Keep me posted if you need any further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation