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07-07-2020 09:30 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Do you receive any error message?
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Hope this helps! Keep me posted.
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Have a great day!
07-07-2020 09:53 AM
Still not working
07-07-2020 11:10 AM
The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue
To try single-cartridge mode follow the below steps:
remove the black ink from the printer, leave the color in and try printing
then remove the color ink and, insert the black in and try printing
Keep me posted!
07-09-2020 09:25 AM
Is your printer enrolled in instant service?
If yes,please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.