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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Af73
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Problem with colour cartridge

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Problem with colour cartridge on hp deskjet 2630. Tried cleaning it, but it still d work. 

 

7 REPLIES 7
Jay_G24
HP Support Agent
HP Support Agent
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 Hi @Af73

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 Do you receive any error message?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document to resolve the issue -Error Indicates Faulty Ink Cartridge and Fixing Poor Print Quality

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!  

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Af73
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Still not working 

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Jay_G24
HP Support Agent
HP Support Agent
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The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Keep me posted!

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Af73
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Printed fine with the colour cartridge removed and the black one left in.. 

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Jay_G24
HP Support Agent
HP Support Agent
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Are you getting an error with the black cartridge ?

Have you tried cleaning the cartridge manually ?

 

If yes, I'd suggest you Contact HP in your region for further assistance.

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Af73
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Black cartridge is working fine. I've cleaned the colour cartridge it's still not working. I've unplugged the printer, still not working. Can I just have new cartridges sent to me. 

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Jay_G24
HP Support Agent
HP Support Agent
11,186 11,156 827 922
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Is your printer enrolled in instant service?

 

If yes,please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation