12-28-2019 09:06 AM
I have a problem with my printer. I had to change my ink cartridge but when I put the cartridge in the printer I have a message " "There is a problem with the printer or ink system.Turn printer off,then on,If problem persists,contact HP."
I only have this problem with the black color, and I've already buy a new cartridge but I still have the same problem.
Help me please, and sorry for my bad english.
12-31-2019 06:33 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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