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‎03-12-2023 07:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a subscription for instant ink. My HP envy has a black cartridge installed that is saying my ink status is still good with this cartridge. When I go to print anything black I get nothing on every sheet I try to print. I have cleaned the printheads twice. I've tried the virtual assistant. No luck there. What could be wrong? How do i get a new cartridge when it still says I have ink? 

2 REPLIES 2

‎03-15-2023 05:59 AM

HP Recommended

Hi @Kelley11,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎03-24-2023 12:57 PM

HP Recommended

HI. The model number is HPD7D0DC. Its an HP envy series. 

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