02-19-2020 01:39 PM
There is a problem with the printer or ink system
02-21-2020 03:59 PM
I have gone through your Post and would like to help
Let's try a printer Reset and check if that helps
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet without any surge protector and printer.
- Turn on the printer.
Reseat the printhead up to three times
Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.
Figure : Open the cartridge access door
Slot on the left side of the printer
Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.
You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Lift the carriage latch.
Figure : Lift the carriage latch
Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.
Figure : Slightly lift the printhead
Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.
Figure : Reseat the printhead
Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.
Lower the carriage latch.
Figure : Lower the carriage latch
Verify that the carriage latch is down.
Figure : Carriage latch positions
Carriage latch is up
Carriage latch is down
Close the cartridge access door.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Next Update the printer firmware
You can refer to this HP document for more assistance:- https://support.hp.com/in-en/document/c02919168
Keep me posted how it goes 😊
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I Am An HP Employee
03-10-2020 06:37 AM
Welcome to the HP Support Community.
I appreciate you trying the suggested steps but this is a hardware issue with the printer, I'd recommend you contact HP in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!
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