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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JCRice1966
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Problems With HP ENVY 5032 Recognising My Colour Ink Cartridge

HP Recommended
HP Envy 5032 All-In-One Printer
Microsoft Windows 10 (64-bit)

I am having a lot of  trouble getting my HP Envoy 5032 All In One Printer to recognize my HP Color Ink Cartridge even though it has Ink left in it,  it has appeared on HP Smart indicating that ink is left (approximately 2/3 left) .

 

I am having problems with the Firmware update which does not let me select it when the up date box appears and some times asks me to restart my PC with no effect .  The Firmware update process indicates I am up to date on one column in the dialog box.

 

I have tried re booting the printer and taking the color cartridge in and out (and cleaning it with a cloth) and still experience the same cartridge error message. I am on a HP Connected Instant Ink Plan and may need a new color cartridge even though I have not received a message that it is empty yet. 

 

Can any one help or have experienced similar problems?

Any help would be appreciated .

Thanks

J C Rice
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TEJ1602
HP Support Agent
HP Support Agent
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@JCRice1966, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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