Problems with ink cartridge sent from HP

[Linzi299]

I have installed 2 new cartridges that have been sent to me from HP Instant Ink as part of my plan and it wont print "Cannot print. Visit www.hpinstantink.com for information" I have dont this and it says purchase cartridges. This printer has been a pain since i bought the dam thing. Unexpected ink cartridge also keeps showing up even though its a genuine HP, and its what they sent me. Hope someone can help, im self employed and have already lost 1 day of work.

[Kumar0307]

Hi @Linzi299

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you.

Install one ink cartridge at a time and try printing or making a copy to identify the defective ink cartridge.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!