-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Problems with instant ink cartridge (black)
Create an account on the HP Community to personalize your profile and ask a question
03-06-2020 01:21 PM
I have a similar problem as been reported here already by others. I get the message of a faulty black ink cartridge. I followed the steps to clean the contacts, take it out, reset... It did not help. Then I tried twice to contact the HP support line, but it took too long to get someone on the line, so I laid down the phone. I've seen HP support reacting on the forum to help people and solve the issue. Maybe this can be done also for me. But to my opinion, there should be a better way to report this error. If HP can send new cartridges when they are empty, why not when they are faulty? Is there no button on the instant ink account page to report this?
Solved! Go to Solution.
Accepted Solutions
03-09-2020 06:28 AM
@Olivier34, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
03-09-2020 06:28 AM
@Olivier34, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent