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‎07-21-2020 06:17 AM

HP Recommended
Product: HP ENVY Photo 6234 All‑in‑One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have an HP ENVY Photo 6234 All‑in‑One Printer.

After installing a new cartridge i get the error message: Cartridge problem, remove and reinstall the indicated cartridge etc etc.

 

I have done all of the steps indicated on the support section numerous times but still does not work.

 

Instant ink says a new cartridge will not be sent until error is resolved.

 

So here i am stuck, going around and around because i cant resolve it and so cant get a new ink cartridge.

 

Please would an HP support rep please get in contact with me and help this t get resolved.

 

Thanks In advance

 

Jon

1 person had the same question
2 REPLIES 2

‎07-21-2020 11:32 AM

HP Recommended

@Birdy65, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-22-2020 10:39 AM

HP Recommended

I have the same problem. Please help. I've tried to get through online. Going round in circles and cannot find a number for the life of me. 

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