Purchased a printer with 5,000 printed pages included in my purchase.

[phil0134]

I purchased a printer that came 5,000 pages, meaning I paid much more than the printer was worth to get free ink until I printed 5,000 pages, I had only used about 1,800 pages.  Because HP decided to no longer offer the 5,000 page prepaid program they removed me and put me in a program that you pay $3.99 a month for 50 pages without my knowledge, because I won't provide a payment method for the new account they put me in without my permission or knowledge, they have suspended my account and now I can no longer print until i provide a payment method.  I don't think that is fair to remove me from a program that I paid for in advance.  I have reached out to Customer Service, and I keep getting sent to INSTANT INK.  I have spoken to a rep several times and a supervisor who basically told me "TOUGH LUCK", he stated, we don't offer that program anymore so you can't remain in that program even though you purchased it.  Can anyone recommend a way to get to someone higher than a Supervisor to plead my case to?

[Anand_Andy]

Hi @phil0134,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP OfficeJet Pro With Page5000. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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