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10-16-2022 07:52 PM
I purchased a printer that came 5,000 pages, meaning I paid much more than the printer was worth to get free ink until I printed 5,000 pages, I had only used about 1,800 pages. Because HP decided to no longer offer the 5,000 page prepaid program they removed me and put me in a program that you pay $3.99 a month for 50 pages without my knowledge, because I won't provide a payment method for the new account they put me in without my permission or knowledge, they have suspended my account and now I can no longer print until i provide a payment method. I don't think that is fair to remove me from a program that I paid for in advance. I have reached out to Customer Service, and I keep getting sent to INSTANT INK. I have spoken to a rep several times and a supervisor who basically told me "TOUGH LUCK", he stated, we don't offer that program anymore so you can't remain in that program even though you purchased it. Can anyone recommend a way to get to someone higher than a Supervisor to plead my case to?
10-18-2022 05:28 AM
Welcome to the HP Support Community
I understand you are facing an Instant Ink issue with your HP OfficeJet Pro With Page5000. Not to worry I will help you to get a resolution to resolve the issue.
We shall escalate this issue to the concerned team.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
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Hope this helps! Keep me posted.
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