Purchased printer with 9 months free instant ink. After enrollment today it is only showing as 2m

[MissT23]

Purchased printer with 9 months free instant ink. After enrolment today it is only showing as 2 months. No claim or offer code anywhere but leaflet in box says "enjoy 9 month trial included with your printer purchase".  How do I get the 9 months offered?

[sandytechy20]

@MissT23 

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MissT23]

Hi.  

My query was nothing to do with not printing - the Instant Ink 9m offer which was part of my printer purchase was not being given when I registered for Instant Ink.  I cancelled my registration process and posted the query on here.   I eventually got an email from HP asking me to complete the Instant Ink regustrration and that link then gave me the correct offer!  All a rather long winded and unneccssary process - particularly after I had to return my oroginal printer as the wifi connection didnt work (even after 45mins on the phone to HP support).

Thanks for your offer to help, I have replied to your message too, but nothing further required.

[sandytechy20]

@MissT23 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.