ROLLOVER AMOUNT LOST ON DOWNGRADE

[Pollup]

I was on a 50 page plan but kept using too many. Now I am on the 100 page plan.

However I am accruing a really large rollover now I am part time. As i am retired did not want to keep the number adding up so downgraded to the 50 plan.

THEN promptly lost all the rollover pages that I had. [three months worth]

HEY I paid for all those why should they just take them. I had the answer but never saw that in the terms and conditins.

Who can I call to get them back.

Cheers Andy

[Dragon-Fur]

@Pollup 

Welcome to the HP User Community.

I don't see anything in the contract that specifically states what you are asking...

Might have missed it, of course.

For example,

 Instant Ink – Terms of Service - UK

Sections 7 and 8

Regardless, it matters not at all what I think or what I can find in a document.

We - the Community - are not Instant Ink Support.

What to do?

The instructions in the contract document do explain you should contact Instant Ink Support when you have questions or concerns.

If you have not done so, Instant Ink Support is an excellent place to start. 

How?  Scroll down or use the information in the contract (link provided earlier in this message).

OR

You can hang out here and wait for a Community agent to find your query.

Waiting here is not always fast - waiting does usually work.

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[Pollup]

Support jut blanked me and hid behind the T's and C's.

That's the end of that.

Should be done for unfair business practice.