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05-07-2022 03:58 PM
I was on a 50 page plan but kept using too many. Now I am on the 100 page plan.
However I am accruing a really large rollover now I am part time. As i am retired did not want to keep the number adding up so downgraded to the 50 plan.
THEN promptly lost all the rollover pages that I had. [three months worth]
HEY I paid for all those why should they just take them. I had the answer but never saw that in the terms and conditins.
Who can I call to get them back.
05-07-2022 04:39 PM
Welcome to the HP User Community.
I don't see anything in the contract that specifically states what you are asking...
Might have missed it, of course.
Sections 7 and 8
Regardless, it matters not at all what I think or what I can find in a document.
We - the Community - are not Instant Ink Support.
What to do?
The instructions in the contract document do explain you should contact Instant Ink Support when you have questions or concerns.
If you have not done so, Instant Ink Support is an excellent place to start.
How? Scroll down or use the information in the contract (link provided earlier in this message).
You can hang out here and wait for a Community agent to find your query.
Waiting here is not always fast - waiting does usually work.
Things that are Instant Ink
Start here: Get HP Instant Ink Support
- Your ink
- Your HP Instant Ink account
- Your printer connections
At the bottom of the webpage
Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner
- Enrollment Information
- Solve Problems
- Questions about Ink or Toner
Manage your Account
Change your payment information
Change to PayPal
Apply a prepaid card
Sign into your account
Review your bill
Change or verify your shipping address
Change your email address
About rollover pages
About page counts
About additional pages
Move your service to another country/region
Cancel your account
Recycle your cartridges
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