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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Microsoft Windows 10 (64-bit)

Ran out of ink again!  No cartridge!  Neither black nor color.  Again! Their reading said I had some.  Apparently has never been accurate for my printer & never received replacements as promised. 

 

Customer service was rude & keep insisting I had ink. Keep saying it was a printer problem.  When u r printing a document & the first few pages are fine, then the next few are lighter & lighter until they go away is not a ink problem. Didn't call intending to cancel,  but "customer service"  made me really mad.

Then told her to just cancel my account. She then proceeded to tell me I couldn't use their ink to print anymore. That was the problem i called about, I had no ink!  Was she even listening?  And they r going to bill me next month for the ink I haven't received!

WHAT A RIP OFF!!!

2 REPLIES 2
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Hi @Pd08

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

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Keep me posted and have a great day ahead!

 

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Rainbow23 - HP Support.
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I need help too!  I ran out of ink today.  My printer did notify me, so I was able to cancel the prints, but I don't have another color cartridge to install.  My account shows they're shipping 2 color cartridges based on November 12th, but it will take forever to receive them.  What am I supposed to do until then considering I have hundreds of full color flyers to print before Monday!!!!!  i've been a member for years and have never had this happen!  

Kinz83
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