Rare, but it happens Leak on Receipt

[RVA4101]

I like HP Instant Ink and shall continue but would like a better solution. This has happened three times. Once I got in contact, they sent a correction promptly. It takes at least an hour or two to work their system to get to a person, then trying to understand the polite person on the other end of the phone. 

Issue. I receive cartridges in the mail. I am in Albuquerque at 5000 ft elevation.  When I go to use them, I remove the cap and ink oozes or squirts out in one or two cartridges. The first time I tossed them and got replacements in 5 days. The second time I needed the blue  so I wiped it up and washed my shirt and hands. It worked for a week until I printed a picture with heavy blue. All blue was in streaks. 

Problem: I am sure the customer service is designed to discourage phone calls and the Virtual does not have a category. 

Is there a better way?

[Irfan_06]

Hi @RVA4101,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

As you need the support information for better and easy access to the team to get in touch for your instant ink issues.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[RVA4101]

I appreciate your sincerety. I was directed today to go to my original post and to reply with today's result. I did. I saw also your response that asked me to click on the blue message icon for the solution. I did and this is the message that says to click on the blue icon. 

Problem: I inserted the new blue cartridge. The issue with blue horizontal crayon-like lines across the entire page is getting worse. I have spent at least 3 hours and 50 pages trying to correct it. I have followed all the instructions I can find.. If I don't print color, it prints fine.  

I don't find the instructions, nor do I feel I am qualified to find the printer head and clean it in some way. This is not a thnk little line across the page. It is much larger.

Can you mail me directly at [personal info removed]

[Nal_NR]

Hi @RVA4101 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!