5 months free trial not showing

[Tygorian]

Hello I have the same problem as well. Bought my new printer from Currys with 5 months instant ink and it has not been applied to my account after signing up. Please can you belp?

[Jay_G24]

Hi @Tygorian,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Magz_H]

Hi, I’ve sent the requested information but not yet had a response?

[Jay_G24]

I have responded to your message , please check.

[acshah1]

Hi -- i have the same issue where 4 months of free trial doesnt show up with my HP 2772 All-in-one printer purchased in CA, USA. Can you please help me on how to register for free trial and the next steps? Attaching the pic on the printer. 

Thnx

[eff-ell]

Hi @Jay_G24,

I have the same issue with the printer purchased from Currys last week and setup instant ink account but not seeing the 5 months free trial in my account. Can you please help me as well?

Thanks

[miawainwright]

@Jay_G24

Hi im having the same problem, I purchased a DeskJet Plus 4122 and the box states I have a 3 month free trial. I set it up today however the free trial isn't showing in my account.

[acshah1]

Hi - any update on the issue?

[Kumar0307]

@acshah1

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted.