cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
Level 2
12 9 2 0
Message 1 of 22
457
Flag Post

Solved!

Re: 5 months free trial not showing

HP Recommended

Hi @Jay_G24 - I have the exact same problem in the UK - I bought a new HP Envy 6032 today from Currys. A label on the box and literature state that I get a 5 month free instant trial but I had no option to enrol and redeem during setup.

 

I have now enrolled the printer but I am getting 3 months free, not 5. Can you help?

 

 

21 REPLIES 21
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 2 of 22
Flag Post
HP Recommended

Hi @tjt1961,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Reply
0 Kudos
Author
Level 2
12 9 2 0
Message 3 of 22
Flag Post
HP Recommended

I have sent the information to you as requested - Thanks

Reply
0 Kudos
Author
Level 2
12 9 2 0
Message 4 of 22
Flag Post
HP Recommended

Hi - did you see my previous messages?

Reply
0 Kudos
New member
1 1 0 0
Message 5 of 22
Flag Post
HP Recommended

Hi Jay, I have the same issue and keen to subscribe to the 5 month instant ink trial that has been promised with my new HP 6032. Appreciate if you can send me a private notification to respond as well. Oddly I dont see the SendMessage Option when I go to your profile. Thanks. 

 

Reply
0 Kudos
New member
1 1 0 0
Message 6 of 22
Flag Post
HP Recommended

Hi Jay, 

 

I am experiencing the same problem and can't access the 5 month free trial. could you please help

 

Thanks,

 

Elysia

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 7 of 22
Flag Post
HP Recommended

@tjt1961,

 

3 months is already been added to your account,  I have credited 2 free months to your account, please log in and check if it shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 8 of 22
Flag Post
HP Recommended

Hi @Ebroome123, @vishimon,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Reply
0 Kudos
Author
Level 2
12 9 2 0
Message 9 of 22
Flag Post
HP Recommended

Thanks, Jay!

Reply
0 Kudos
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 10 of 22
Flag Post
HP Recommended

@tjt1961

 

You're welcome 🙂

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Happy new year! 🙂

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation