5 months free trial not showing

[tjt1961]

Hi @Jay_G24 - I have the exact same problem in the UK - I bought a new HP Envy 6032 today from Currys. A label on the box and literature state that I get a 5 month free instant trial but I had no option to enrol and redeem during setup.

I have now enrolled the printer but I am getting 3 months free, not 5. Can you help?

[Jay_G24]

Hi @tjt1961,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[tjt1961]

I have sent the information to you as requested - Thanks

[tjt1961]

Hi - did you see my previous messages?

[vishimon]

Hi Jay, I have the same issue and keen to subscribe to the 5 month instant ink trial that has been promised with my new HP 6032. Appreciate if you can send me a private notification to respond as well. Oddly I dont see the SendMessage Option when I go to your profile. Thanks. 

[Ebroome123]

Hi Jay, 

I am experiencing the same problem and can't access the 5 month free trial. could you please help

Thanks,

Elysia

[Jay_G24 · Accepted solution]

@tjt1961,

3 months is already been added to your account,  I have credited 2 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @Ebroome123, @vishimon,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[tjt1961]

Thanks, Jay!

[Jay_G24]

@tjt1961

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Happy new year! 🙂