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‎08-16-2021 03:29 AM - last edited on ‎08-16-2021 07:05 AM by Retired

HP Recommended

I am having the same issue- purchased printer via Argos which advertised 6 months of instant ink. However, I have only been given 3 and I cannot see where to contact HP. Please advise!

Sian

4 REPLIES 4

‎08-16-2021 07:34 AM

HP Recommended

@Sian1994cc, Welcome to the HP Support Community! I’m here to help.

 

I understand you are looking for free Instant Ink months. You will have to enroll the printer in Instant Ink by selecting a plan.

Kindly refer to - Enrolling in HP Instant Ink

 

Once enrolled, the free months will automatically be credited to your Instant Ink account.

If not, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-18-2021 03:03 AM

HP Recommended

@bernardlee

 

I understand you are looking for free Instant Ink months. You will have to enroll the printer in Instant Ink by selecting a plan.

Make sure your printer is eligible for Instant Ink.

Kindly refer to - Enrolling in HP Instant Ink

 

Once enrolled, the free months will automatically be credited to your Instant Ink account.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎08-18-2021 08:51 AM

HP Recommended

I've already been there and followed the steps.

 

But there is no left menu appear, and it just directs me to see the mobile app.

 

On the mobile app, there is no Instant Ink tile appear. This is an infinite loop!

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‎08-18-2021 10:55 PM

HP Recommended

@bernardlee

 

Have you tried reinstalling the HP Smart app?

Instead of the HP Smart app, use a web browser to open the Instant Ink home page and try to enroll.

 

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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