Black ink cartridge not working

[Lhou55]

Hello,

I'm having the same issue, but I never received replacement ink. I cancelled my InstantInk subscription, bought a black and color cartridge. I spent 80 $ and now I'm having the same issue now. Black ink cannot be detected by the printer. I cleaned the pins, but nothing worked.

Would you please follow up with case number 5054251859?

Thanks

[Jay_G24]

Hi @Lhou55,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Jay_G24]

@Lhou55, 

I have responded to your private message, please have a check.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lhou55]

Thanks Jay for your help. It looks like they have a 2 years timer in every printer that tells it to keep working until the end of warranty. Anyway, I just bought a new Printer and it’s not an hp.

Thanks again