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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lhou55
New member
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Message 1 of 4
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Re: Black ink cartridge not working

HP Recommended

Hello,

 

I'm having the same issue, but I never received replacement ink. I cancelled my InstantInk subscription, bought a black and color cartridge. I spent 80 $ and now I'm having the same issue now. Black ink cannot be detected by the printer. I cleaned the pins, but nothing worked.

Would you please follow up with case number 5054251859?

Thanks

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Lhou55,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
15,060 15,021 1,215 1,371
Message 3 of 4
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@Lhou55

 

I have responded to your private message, please have a check.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Lhou55
Author
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Message 4 of 4
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HP Recommended

Thanks Jay for your help. It looks like they have a 2 years timer in every printer that tells it to keep working until the end of warranty. Anyway, I just bought a new Printer and it’s not an hp.

Thanks again

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