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04-03-2022 06:00 AM
@Naomijane, Welcome to the HP Support Community! I’m here to help.
I see that the printer is not printing in black. Kindly perform the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues
Check the ink levels, clean the ink cartridges up to 2 times, and print a test page to check the result.
Make sure you are using HP inks.
Hope this helps! Let me know how it goes.
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