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‎08-29-2019 05:28 AM

HP Recommended

Hello. The printer model number is Officejet 6500 Wireless. The operating system on my laptop connected to the printer is Mac OS High Sierra. The problem is the printer will not print black only colour. The colours are working perfectly but despite following the troubleshooting instructions on the HP website the printer will still not print black! When I used Cartridge Alignment on the printer it said the alignment had failed! Please help urgently as I use my printer every day for work so need to get this resolved as quickly as possible! Thanks in advance for your help and advice.

1 REPLY 1

‎08-31-2019 02:06 PM

HP Recommended

@DP65, Welcome to HP Support Community!

 

If you have followed the steps from the document HP Officejet 6500 Printers - Black Ink Not Printing and other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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