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mikeprinterguy Top Student
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Re: Black ink not working.

I have the problem as above. The printer indicates that the HP black cartridge is full but it wont print black ink.  Tried a manual clean and that did not solve the problem.  Literally no black ink will printer. Tried test prints from the printer itself to bypass computer and driver problems.  Same issue.

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Re: Black ink not working.

@mikeprinterguy

 

To assist you better please provide me with the complete Printer or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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mikeprinterguy Top Student
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I resolved the issue. The ink cartridge although new was defective. Swapping it out for another fixed the problem. 

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Re: Black ink not working.

@mikeprinterguy

 

I'm glad you got this issue sorted out. Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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cdd1960 Honor Student
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I have this same issue.  I recently replaced my black ink cartridge, which is when the problem started.  I tried manually cleaning but that didn't work.  Thinking my new cartridge was defective, I replaced it but it still won't print the black ink.  I've printed directly from the printer to bypass computer.

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Re: Black ink not working.

@cdd1960

Welcome to the HP Community

 

Could you please help me with the exact model name or the product number for the printer?

Did you try with a different ink cartridge?

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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cdd1960 Honor Student
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The printer is an HP Photosmart 6520.  Yes, I put in a new cartridge, which is when the problem started, then I tried another new cartridge to confirm that it wasn't a defective ink cartridge.

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Re: Black ink not working.

@cdd1960

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, refer to this document:  forhttps://support.hp.com/in-en/product/hp-photosmart-6520-e-all-in-one-printer-series/5169038/document...  Black Ink Not Printing, Other Print Quality Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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cdd1960 Honor Student
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I tried all the steps you outlined but the black ink is not working.  Can you suggest a repair/service representative near Plymouth, MA 02188?  Thanks for trying to help!

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Re: Black ink not working.

@cdd1960

 

If you have performed the troubleshooting steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution” on my public post, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation