Create an account on the HP Community to personalize your profile and ask a question
09-10-2019 08:20 AM
@chjenkins, Welcome to the HP Support Community!
I'm afraid this could be an issue with the printhead or the ink cartridge. If you have performed all the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
09-11-2019 03:49 AM - edited 09-11-2019 11:59 PM
first of all: its a SHAME THE LACK OF A REAL HP SUPPORT FOR A
PROBLEM AFFECTING SO MANY PEOPLE!!!
Ok, this worked for me(until now) and i rly hope that can help other users too:
1- disconect the power cable from your printer
2- reconnect it and connect an usb/ethernet cable to your pc
2- open the printer and remove your black ink cartridge
3- after that, simply replace it with an old black ink cartridge - empty or not - and wait for the printer messaging recognition “old cartridge used before blablablabla” or something.
4- remove the old cartridge again and replace it for the new one or the latest in use.
5- Just test to print pages or docs again and watch the results:)
I hope it can be useful for you guys as it was for me \0/
09-11-2019 07:44 AM - edited 09-11-2019 08:24 AM
PS: the printer i got is HP OFICCEJET PRO 6830*
My previous post was deleted... Heres another try:
1 - disconnet the power cable
2 - reconnect the power cable and connect an usb/ethernet cable to your PC.
3 - turn on the machine, and remove the black ink cartridge
4 - get an old cartridge used before (not the last one in use with the print problem) and install it.
5 - wait for the messaging “black ink cartridge used before whatever” and remove the old one from printer
6 - reinstall the new(or latest in use) black ink cartridge and try again to print test pages/docs
It worked for me until now*