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Message 1 of 2
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Re: Black ink not working.

hi, i have same problem, and this problem has only occured after installing NEW instant ink cartridge today, the old cartridge does not work, and the new crtridge gives no error message, but the black will not work, the serial number is [edit], it is envy 4524, the firmware is up to date and we have made no changes to operating sytem or drivers, i have tried everything and support agent is useless, i need new cartridge sending out but it seems suppport has no option for this!!

HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Re: Black ink not working.

Hi @K_Garside


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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