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Sprokket
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Message 1 of 2
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Re: Black ink not working.

Hi! Have a HP deskjet 3520, prod no: CX052B with problem on black ink.

Black is not working at all. Have bought a new ink, still same problem. Have done all troubleshooting, cleaning program and so on. All the color ink is good, also when printing.

When I try print only black, the paper is just blank.

 

Best Regards

Eirik

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Re: Black ink not working.

@Sprokket Welcome to HP Community!

I suggest you check if the copier works as a stand-alone device? If it works fine and yet the printer doesn't print black on Windows 10, use the below steps:

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer (if present). 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here for reference & click here to download.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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