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LM168
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Re: Black won't print, even after repeated cartridge and printhead cleaning; new cartridge doesn't h

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None of this helped, and I need to talk to a live person to return this cartridge and get another one.

I feel the cartridge is defective.  I need contact info. The link there puts me in a virtual loop. I get a virtual agent or my product has to be under warranty.  The virtual agent cannot help , I've cleaned those heads so many times, I've lost count.  I  am stuck with a printer  which is enrolled hp connect instank  ink plan, but can't use my printer, and no where to turn to. 

 

A very frustrating situation. I have a second printer  that is not enrolled as a backup. It is fine.  But imagine if i had to depentd on the one printer.  Give me a number so I can return the cartridge for exchange. 

 

My product is HP Envy 4522  enrolled with Hp instant ink ( hpconnected.com)

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Re: Black won't print, even after repeated cartridge and printhead cleaning; new cartridge doesn't h

Hi @LM168

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.


Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!
 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation