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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tangodancer1
New member
1 1 0 0
Message 1 of 2
117
Flag Post

Re: Cancelled Instant Ink service and now I can't print

HP Recommended

I have been paying for instant ink for a couple of years now.  My colored ink ran out well before Christmas, and I have not received a shipment.  Everything appears to be working correctly at my end, and my wireless connection to my computer is working fine.  There is something very, very wrong at your end of this process, especially the fact that only my printer is allowed to communicate with your company.  I have been using HP printers both professionally and at home for decades.  This situation has completely turned me off what used to be a reliable, dependable company.  If I don't receive an ink shipment very soon, I will trash my printer and never purchase another HP product again.  

1 REPLY 1
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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