Create an account on the HP Community to personalize your profile and ask a question
10-29-2020 01:45 PM
Please follow the below steps to update the billing information from within the HP Instant Ink site:
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-29-2020 03:39 PM
If you cancelled Instant Ink then you must remove ALL instant ink cartridges from the printer and buy regular HP cartridges at the store and then you can resume printing. Once your subscription is cancelled at the end of the billing cycle your pens will no longer work.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
11-06-2020 02:24 AM
@bobkatz, Welcome to the HP Support Community!
Is the printer already enrolled in Instant Ink?
If you would like to cancel the subscription, you may refer to this document to know how to do that - Cancel Your HP Instant Ink Service
If you are unable to cancel it for some reason, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
You can mail back the Instant Ink cartridges to HP using the envelope it came in.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee