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KKCAT
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Message 1 of 2
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Re: “Cartridge cannot be used until printer is enrolled in HP Instant Ink” message

I TOO HAVE HAD THIS ISSUE THE INSTANT INK CARTRIDGE SENT TO ME WONT WORK WHEN I NEED TO PRINT A CRITICAL DOCUMENT. THERE IS NO CUSTOMER SUPPORT. I ONLY RECENTLY BOUGHT THIS HP PRINTER AFTER 10 YEARS GOOD SERVICE FROM MY OLD CANNON PRINTER. THIS IS JUST ONE OF A NUMBER OF ISSUES I HAVE HAD AND FROM THE NUMBER OF ONLINE COMPLAINTS I SEE THSI CLEARLY IS A COMMON ERROR AND INDICATES A ISSUE WITH THE BUILD OF THE PRINTER

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Re: “Cartridge cannot be used until printer is enrolled in HP Instant Ink” message

@KKCAT, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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