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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
laralei
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Message 1 of 2
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Re: Cartridge suddenly not working

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I have been receiving the same error message for months and since my warranty expired in 2018 for the printer, I cannot find anyone to help me. It will not allow me to connect to customer support. I am paying monthly for the ink cartridge plan which is a waste of money when I can’t even get them to send me a new cartridge to fix the problem. Its only happening with the color cartridge. 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@laralei, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,712 2,051
Message 2 of 2
Flag Post
HP Recommended

@laralei, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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