Fehlermelung Kernel_EXEC_ST

[Wispergen]

Dear HP Support Team,

I am using an HP ENVY 5030 printer with an active HP INK subscription. For several days now, I’ve been experiencing a recurring error message: “OXD8077900 KERNEL_EXEC_ST” — it appears approximately every 12 hours. When this happens, the printer’s display lights up and stays on until I manually turn it off. While printing, scanning, and HP INK functions continue to work, the error and constant display lighting are disruptive.

Here are the steps I’ve already taken:

- Manually updated the firmware via your official website
- Disabled IPv6 on the printer
- Disabled proxy settings on the PC
- Set the printer to use only the 2.4 GHz Wi-Fi band (disabled 5 GHz)
- Switched from WSD to a manually configured TCP/IP port with a static IP
- Enabled SNMP (Community: “public”, Device Index: 1)
- Reinstalled HP Smart and reconnected the printer

System: Windows 11 25H2
Printer error: OXD8077900 KERNEL_EXEC_ST
Printer serial number: #
Firmware version: 24.94.1.7079

Despite these measures, the error still occurs. I kindly ask for assistance — ideally in German, as I’m unable to follow English-language support effectively.

Thank you in advance for your help.

Best regards,

[Hawks_Eye · Accepted solution]

Hi @Wispergen 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for describing the situation so clearly—it’s absolutely understandable how disruptive it can be when your HP ENVY 5030 printer displays the recurring “0xD8077900 KERNEL_EXEC_ST” error and keeps the screen lit, even though printing and scanning still work. 

Let’s walk through a focused set of steps to help resolve this behavior.

Steps to resolve “0xD8077900 KERNEL_EXEC_ST” error on HP ENVY 5030

1. Perform a Full Power Reset

This clears deeper firmware states that may be causing the error.

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait 60 seconds.
• Plug the cord directly into a wall outlet (avoid surge protectors or extension cables).
• Power the printer back on and observe whether the error returns.

 

2. Restore Factory Defaults

This helps reset any internal misconfiguration.

• On the printer’s touchscreen, go to Setup (gear icon) > Printer Maintenance > Restore Factory Defaults.
• Confirm the reset.
• After rebooting, reconnect the printer to Wi-Fi and set it up again using the HP App.

 

3. Use the HP App to Monitor Printer Status

• Open the HP App on your Windows 11 device.
• Select your printer and tap Printer Status or Printer Information.
• Check for any alerts or messages that might explain the error.

 

4. Reinstall Firmware

Even if you’ve already updated it, a fresh install can help.

• Visit the HP ENVY 5030 Drivers and Software page.
• Download the latest Firmware Update Utility.
• Install it via USB or Wi-Fi following the on-screen instructions.

 

5. Disable SNMP (Optional)

If SNMP or other network protocols are affecting behavior:

• Open the printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
• Navigate to Network > SNMP Settings.
• Temporarily disable SNMP and save changes.
• Restart the printer and observe whether the error persists.

Let me know how the printer behaves after these steps—I’ll guide you further if needed.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Wispergen]

After restoring the printer to factory defaults, I assigned a static IP address in the router and configured the connection using IP/TCP (not WSD). I then re-enabled the Web Services, as printing the test page was otherwise rejected.

Thanks 

[Hawks_Eye]

You are very welcome @Wispergen 

Thanks for sharing that update—it sounds like you’ve taken a clean, methodical approach to restoring reliable connectivity. Assigning a static IP and using IP/TCP instead of WSD is a smart move for stability, especially in environments where devices need consistent addressing or where WSD causes delays or misrouting.

Re-enabling Web Services to allow the test page to print makes sense too—many HP printers require Web Services to be active for certain diagnostics or cloud-linked features, even if you’re not using ePrint or Instant Ink.

If you’re planning to use HP Smart (now replaced by the HP App), or access embedded web server (EWS) features like firmware updates or scan-to-email setup, Web Services will be essential. Otherwise, for pure local printing, you could disable it again if preferred.

Let me know if you’d like help verifying the EWS settings, checking firmware, or optimizing driver setup for IP/TCP.

Regards,

Hawks_Eye

[Wispergen]

Hi Hawks_Eye,

Thanks again for your support. Unfortunately, I'm quite surprised that the issue still persists. The Kernel_EXEC_ST error keeps reappearing—initially every 12 to 24 hours, but now almost hourly. I’ve now disconnected the printer from power entirely, as I’m unsure how to proceed.

If you have any further suggestions or ideas for narrowing down the cause, I’d really appreciate it.

Best regards,
Albert

[Hawks_Eye]

You are Welcome @Wispergen 

Thanks for confirming—and I’m really sorry the Kernel_EXEC_ST error is still recurring even after all those steps. That tells us the issue is likely embedded deeper in the printer’s firmware or memory subsystem, especially if it’s happening hourly despite resets, firmware updates, and network changes.

Here’s how to move forward:

1. Disconnect from Network and Test in Offline Mode

Let’s isolate the printer from all external communication.

• Disconnect all cables except power.
• Disable Wi-Fi from the printer’s control panel (if possible).
• Leave the printer powered on in this offline state for several hours.

If the error does not occur, the issue is likely triggered by network traffic or cloud services. If it still occurs, it’s internal to the printer.

2. Reinstall Firmware via Recovery Mode

If the standard firmware update didn’t resolve it, a forced recovery flash may help.

Steps:

• Download the firmware file from: HP OfficeJet Pro Firmware
• Connect the printer via USB to your PC
• Power off the printer
• Hold down Cancel + Power for 10 seconds to enter recovery mode (varies by model)
• Run the firmware utility and follow prompts

This method bypasses the standard update path and can overwrite corrupted firmware blocks.

3. Remove HP App and Reinstall Cleanly

If the app is triggering cloud sync or remote commands that cause the error:

• Uninstall the HP App from your PC or mobile device
• Restart your device
• Reinstall from: HP App – Microsoft Store
• Reconnect the printer only after the app is fully installed

4. Operate in USB-Only Mode Temporarily

If the printer remains stable when connected via USB only:

• Continue using it in this mode while monitoring for errors
• This confirms the issue is tied to network or cloud interactions

Let me know how the printer behaves in offline or USB-only mode. You’ve already done everything right—now we’ll pinpoint whether the error is triggered externally or rooted in the firmware itself.

Thanks,

Hawks_Eye

[Wispergen]

The HP ENVY 5030 does not have a USB port. Here's what I did:
I removed the printer and added it again. It now appears in the Device Manager—previously, it was only listed in the print queue.
I downloaded the EN5000_2421A driver from the HP Support page, but instead of running the .exe file directly through HP’s setup (which always launches automatically), I created a new folder on the main partition (C:), copied the file there, and extracted it using 7-Zip.
In Device Manager, I selected “Update Driver,” pointed to the extracted folder on my PC, and added HPFWUpdateStun.inf using DPinst.exe.
Since then—about six days ago—the error message has not reappeared.
Thanks again for all the help. I hope everything is working fine now!

Albert