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‎07-02-2020 01:22 AM

HP Recommended

Hi there, please may I request some assistance with the setup of my new HP Envy 5032 printer with instant ink.  I brought this printer last weekend from Currys and it was delivered today. I set it up, installed the inks etc however it did not give me an option to enrol with HP instant ink during set up. It re-directed me to the webpage to set up the instant ink account. I have enrolled and it connected to my printer. It has not, however, applied my 5-month free trial which was offered on purchase and it also says my trial hasn't begun yet and a welcome pack with inks will be sent to me. I already have instant inks in my printer and have printed a page to test it so I am confused as to why more will be sent to me. Please may you help me? Thank you!

1 REPLY 1

‎07-02-2020 12:13 PM

HP Recommended

Hi @RebeccaCrowe

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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