Create an account on the HP Community to personalize your profile and ask a question
06-29-2020 04:31 AM
The smallprint says that you cannot downgrade a plan to the free tier - so, to be clear, does that also mean that if I redeem my 4 month free trial on one of the paid tiers and decide it's not for me, am I then prevented from using the free tier after the trial?
Also, I only bought my printer yesterday (Officejet 3833) and your website is telling me it ran out of warranty last August!! What's that all about?
07-01-2020 01:10 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Are you trying to enroll to 15-page free plan?
Where was the printer purchased?
Was it purchased as a brand new printer or a refurbished?
Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
07-02-2020 02:16 AM
I'd like to trial the 50 or 100 page plans as I'm entitled to 4 Months free, but I want to know if I'll be able to switch to the Free plan if I find I'm not printing enough to warrant a paid plan. I know you can't revert to Free if you actually pay for a higher plan, but surely a trial exists for me to determine my needs and offer me the ability to select the free plan afterwards if that's all I'll need.
I bought the printer brand new in-store at Tesco at the weekend.
07-02-2020 01:29 PM
Yes, you will be able switch plans as per your needs.
If you are upgrading your plan, select when you want the upgrade to take effect. Plan upgrades take effect immediately or at the start of the next billing cycle, depending on your selection. When you upgrade your account, your monthly rollover maximum also increases.
If you are downgrading your plan, your plan automatically changes on the first day of the next billing cycle. When you downgrade your account, your monthly rollover maximum decreases and any rollover pages in excess of your new maximum are forfeited.
Certain plans, like the low-usage 15-page plan or the heavy usage 500-page plan, are only offered to qualifying Instant Ink customers. If you qualify for a plan, you see it in your My Plan choices.