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Jools69
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Re: Incompatible Cartridges error message is showing. I have just put in brand new compatible car...

I have cleaned the contacts on printer and cartridge - it doesn't work. Same message.

 

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Re: Incompatible Cartridges error message is showing. I have just put in brand new compatible car...

@Jools69

 

If you have tried all the steps in the below document, if the issue persists, this could be a hardware issue.

 

Click here: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d...

 

I would personally suggest you contact our HP Support. 

 

Click here: www.hp.com/contacthp/

 

Keep me posted on further assistance. Hope that helps! 

Thank you for joining the HP Community.

Have a great day ahead!

Raj1788
I am an HP Employee 

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