My printer is HP Envy4512
@Jan1-_, Welcome to the HP Support Community!
What is the exact error message that you get on the printer?
Let us try these steps to resolve this issue:
Make sure the cartridges are compatible
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Clean the electrical contacts
Refer to step 3 mentioned in this document.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
Let me know how this goes.
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KUMAR0307 I am an HP Employee
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