cancel
Showing results for 
Search instead for 
Did you mean: 
Jan1-_
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

Re: Instant Ink Cartridge Error

My printer is HP Envy4512

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 425 526
Message 2 of 2
44
Flag Post
HP Recommended

Re: Instant Ink Cartridge Error

@Jan1-_, Welcome to the HP Support Community!

 

What is the exact error message that you get on the printer?

 

Let us try these steps to resolve this issue:

 

Make sure the cartridges are compatible

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the electrical contacts

Refer to step 3 mentioned in this document.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation