01-20-2020 03:03 PM
I have the same problem with HP ENVY Photo 6263, connected to Mac. installed black cartridge which I recieved. via instant ink. Can only the cartridge when I am registered at HO Instant Ink
01-23-2020 06:38 AM
@joku100, Welcome to HP Support Community!
This could be an issue with the ink cartridge or the printer settings-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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