cancel
Showing results for 
Search instead for 
Did you mean: 
joku100
New member
1 0 0 0
Message 1 of 2
99
Flag Post
HP Recommended

Re: Instant Ink Cartridge Error

I have the same problem with HP ENVY Photo 6263, connected to Mac. installed black cartridge which I recieved. via instant ink. Can only the cartridge when I am registered at HO Instant Ink

1 REPLY 1
HP Support Agent
HP Support Agent
6,134 6,121 448 489
Message 2 of 2
43
Flag Post
HP Recommended

Re: Instant Ink Cartridge Error

@joku100, Welcome to HP Support Community!

 

This could be an issue with the ink cartridge or the printer settings-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation