Instant Ink Cartridge error after putting in new tri-colour cartridge

[CJTRURO]

Printer HP envy 4500

Serial No [edited]

Printer email [Personal Information Removed]

I amunable to find an account no. on any of the emails I have been sent

I have recently installed new HP 61/301cartridges in my printer.

I then received the error message "one or more of your cartridges has a problem" After using support I have narrowed the problem down to the tri color cartridge and have removed that and am able to print using single cartridge mode.  Could you supply a replacement tri-colour cartridge please. I can return the Non use-able one if provided with an address.

Many thanks for your help.

[Personal Information Removed]

[asmita6658 · Accepted solution]

Hi @CJTRURO

Welcome to the HP Support Community. 

Try these steps - HP ENVY 4500, Deskjet 3540 Printers - Cartridge Missing or Incompatible Ink Cartridges Error Display...

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

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Let me know how that goes. 

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