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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ericamd
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Re: Instant Ink cartridge problem

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I have the same problem issue with my black cartridge, with the error message asking to remove and reinstall. i followed the prompts and get the same message over and over. i have had this cartridge for a while and maybe it's time to replace, but it always tells me i am offline (which for whatever reason i cannot connect back on) and that i cannot get a new cartridge unless i'm online. this is weird as it was previously tracking the print jobs even though i've been offline for a while. i have tried the virtual assistant and this has not helped. at this point i just want a new black cartridge for my HP ENVY photo 7858. how can i get this as i cannot get online and i cannot talk to someone who could send me a new cartridge? i have been paying the subscription for a long time.

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TEJ1602
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@ericamd, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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ericamd
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I have replied to your private message twice and problem is still not resolved. Please advise on how I could get a replacement cartridge asap. Thanks!

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