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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Re: Instant ink cartridge problem

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I tried according to the solution offered and it appears I have a brand new Black ink cartridge that is defective. I am thankful for the solution, but it also appears that I am out the purchase price because I see nothing about any warranty. I also live 30 miles from the nearest store so there is no immediate solution to the problem. Not particularly happy.

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@Alden152,

 

Thank you for posting your query on HP Community,

 

As these are to do with the Instant ink cartridges, I would need to know few details regarding your instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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