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AP2019
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Re: Just purchased an Instant Ink pack from PC World and the prepaid key says it has expired

I have exactly the same issue - I brought a prepaid card for an existing account and when I update my billing it says Oops, the Pin code has expired - please can you help? 

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Re: Just purchased an Instant Ink pack from PC World and the prepaid key says it has expired

Hi @AP2019

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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