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Message 1 of 2
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Re: OfficeJet Pro 8630 cannot connect to WEB services

Same issue.  Will not connect.


Claim code will not print.  Where can I find this number/code?

What information do you need from me in order to trouble shoot?

HP Support Agent
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Message 2 of 2
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Re: OfficeJet Pro 8630 cannot connect to WEB services

Hi @WilliamIWood


Welcome to the HP Support Community. 


Let's try assigning a Google DNS - 


1. Get your printer's IP Address (Can find this under Network Config under Settings)
2. Type the IP into your web browser
3. On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4. Click Manual DNS
5. Under preferred type
6. Under alternate type
7. Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8. Turn off your printer by pushing the power button. Wait 30 seconds. Power on.


You may also refer to this document -  HP Printers - Cannot Connect to Web Services


If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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