cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
2 1 0 0
Message 1 of 4
225
Flag Post

Solved!

Re: Photo Envy 6234 Cartridge Problem

HP Recommended

Hi,

 

I'm suffering from the same issue with my printer. The cartridge problem is limited to the colour cartridge and I have followed all the instructions about cleaning the cartridge and printer contacts, I have reset the printer too.

 

I'm basically at the stage that I can do nothing else - how do I go about getting a replacement cartridge?

 

Thanks in advance.

3 REPLIES 3
HP Support Agent
HP Support Agent
16,633 16,614 1,290 1,302
Message 2 of 4
Flag Post
HP Recommended

@allbubbles, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

A replacement cartridge solved this issue.

0 Kudos
HP Support Agent
HP Support Agent
16,633 16,614 1,290 1,302
Message 4 of 4
Flag Post
HP Recommended

@allbubbles

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation