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Albury1
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Re: Printer states cartridge can’t be used until printer is enrolled yet I’ve been using it over a y

HP Envy 5010 all in one series - have had printer a couple of months have received new ink cartridges but now can’t use as it says I have to enrol in HP Instant which I have done already

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Re: Printer states cartridge can’t be used until printer is enrolled yet I’ve been using it over a y

Hi @Albury1

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If everything looks fine on the account page, I'd suggest rebooting the devices - 

 

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

 

Also, update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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