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My printer is having same issue says not connected to internet in instant ink program but physical printer states it is
@Arenafamily, Welcome to HP Support Community!
Follow the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
For the DNS servers please use 126.96.36.199 for the Manual Preferred DNS Server and 188.8.131.52 for the Alternate DNS server. These are Google’s public DNS servers.
Login to the account and refresh once.
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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