10-20-2019 05:45 PM - edited 10-20-2019 05:47 PM
@TBeth, Welcome to the HP Support Community!
Apologies for the inconvenience caused. HP Instant Ink is a subscription service that sends ink before you need it based on your printing volume and ink levels. You might not receive ink cartridges every month. If you print many pages, you might receive multiple ink cartridges in a month. Also, make sure the printer is connected to the internet.
- What model HP Printer are you using?
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
For more info on Ink cartridges from Instant Ink, refer to this document.
Keep me posted.
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